Case Study: Empowering Patient-Centric Care with HarleyDoc

Challenge: 

HarleyDoc, a pioneering healthcare provider offering a healthcare concierge service, sought to elevate patient care and experience by making it more personalised, accessible, and proactive. They needed a comprehensive digital solution to achieve this vision.

Solution: 

I partnered with Dr. Tony Banerjee at HarleyDoc to provide commercial and digital strategy consulting, culminating in the development of a cutting-edge mobile app and platform. This solution seamlessly integrated telehealth, AI-driven monitoring tools, remote patient monitoring, and secure e-prescribing.

Desired Outcomes:

• Enhanced Accessibility: Provide patients with convenient access to healthcare services.

• Transparency & Autonomy: Empower patients with greater control over their health and care through accessible health records and information.

• Preventative Health: Enable patients to take proactive steps towards their health and wellness.

• Optimised Operations: Streamline operational processes through technology.

• Commercial Opportunities: Identify and develop additional revenue streams and commercial prospects.

What We Delivered:

• Patient-Led Mobile App: Patients gained 24/7 access to healthcare services through teleconsultations, appointment booking, prescription management, and personalised health insights, all within a user-friendly app.

• Full Access to Health Records: The app provided patients with secure access to their medical records, medications, and documentation, fostering transparency and autonomy.

• Proactive Health Management: AI-powered vitals monitoring enabled early detection of potential health risks and delivered tailored content, empowering patients to take charge of their well-being.

• Streamlined Operations: The platform backend optimised administrative tasks and communication, enhancing efficiency for both patients and healthcare providers.

• Scalable & White-labelable Platform: The system was built from the ground up with scalability and white-labelling capabilities, opening new commercial opportunities for HarleyDoc through strategic partnerships with other healthcare providers, insurers, and businesses seeking to enhance patient/member/employee wellbeing and care.

Outcomes:

• Improved Patient Engagement: The app fostered greater patient involvement in their healthcare journey, leading to increased satisfaction and adherence to treatment plans.

• Enhanced Accessibility: Telehealth services expanded access to care, ensuring patients could quickly and conveniently speak to their named clinician with ease.

• Early Intervention: AI-powered tools enabled proactive identification of health risks, facilitating timely intervention and preventative care.

A Win for HarleyDoc and All Patients:

HarleyDoc's patient-centric front-end solution exemplifies how technology can transform healthcare delivery. By being built for scalability and white-labelling, the system not only benefits HarleyDoc patients but also presents an opportunity for other healthcare providers seeking to enhance their offerings. This is a win-win situation where HarleyDoc unlocks new revenue streams, healthcare providers though implementation of the HarleyDoc Mobile App can enhance their service offering, and patients subsequently receive improved care and experience.

Call to Action:

• Interested in becoming a HarleyDoc member? Contact Dr. Banerjee on: DrBanerjee@HarleyDoc.co.uk

• Interested in implementing the HarleyDoc Patient App into your clinic or operation? Contact HarleyDoc on: Info@HarleyDoc.co.uk 

• Interested to see how Arkad Group can assist your healthcare business? Contact us at info@arkad-group.com